Frequently Asked Questions

TICKET SYSTEM
http://sabcsupport.jetweb.co.za

This is where you log requests related to your project until Project Completion on 31 Mar 2014.

All notifications from the ticket system will be received in your inbox via the email sabcsupport@jetweb.co.za. These are automated emails.

TAKE NOTE: All emails you receive will have a ticket number in the subject line. Please understand that each ticket number refers to a different issue. You can reply to ticket emails and it will log automatically but they are easier to manage via the web interface.

WEB INTERFACE

Your tickets are easier to manage via the web interface. It is a more summarised view of liaison between you and our team than trying to search through emails.

1. Navigate to http://sabcsupport.jetweb.co.za in your browser.
2. Sign in to see all your tickets or open a new ticket.
   
3. Sign In: We have disabled account creation for security purposes so please ask us to create an account if you have not already done so.
   You will see all the tickets you have created after you sign in
4. Open a New Ticket: To open a new ticket, click on Open a New Ticket and fill in all the fields.
   
5. If all else fails, please contact Jetweb on 011 719 0700 to gain telephonic assistance on how to use the system.
6. Last but not least, we are trying to develop the FAQ section so we hope to have more information on there for you.